Top
Frequently Asked Questions

Frequently Asked Questions

【Others】
About confirmation method of reservation
HP top right〔Check the Reservation·Cancel〕Enter the reservation number and access key to check the reservation details of the reservation nu…Continue reading
【Others】
If you do not receive a confirmation email
If you do not receive a confirmation email, the following causes are possible.
[1]If your registered email address is incorrect
[2]When the…Continue reading
【Others】
Arrival is about to be delayed ...
In the case of accommodation with dinner, we ask for a check-in till "19 o'clock" because of the reason for preparing meals.
If your arrival…Continue reading
【Use with children】
Is it safe to take children?
Of course I welcome you.
The facility where service managers and young service managers go through are well received by children with attent…Continue reading
【Activities】
Can you fruit hunt?
Spring strawberry picking! (About 20 minutes by car)
Blueberry picking early summer! (About 20 minutes by car) Cherry hunting (about 5 minut…Continue reading
【Access / Parking】
Is there a parking lot?
There are about 40 cars on the premises.
Of course it is free.

Because it may be difficult to stop a little, if you arrive by car please st…Continue reading
【Meals / Restaurants / Bars】
Can you eat Shinshu Beef and Shinshu pig brand ingredients?
Yes, of course we have.

Main cuisine of "Mai" of standard dinner cuisine and "Aya" of upgraded kaiseki cuisine changes according to the sea…Continue reading